Privacy Policy

Taurion Auto Concierge LLC ("Taurion," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit taurionauto.com (the "Site"), contact us by phone, text, or email, or use our vehicle concierge services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide Directly

• Contact information: name, phone number, email address, and home or work address.
• Vehicle information: make, model, year, license plate, and fuel or charging type.
• Service details: pickup location, preferred service windows, membership tier, and referral information.
• Payment information: processed through a third-party payment processor; Taurion does not store full card numbers.
• Communications: messages you send us by phone, text, email, or the Site's contact form.

1.2 Information Collected Automatically

• Location data: approximate or precise vehicle/pickup location while a service request is active, used solely to coordinate the visit.
• Website usage data: pages viewed, browser type, device type, and referring URLs, collected through standard analytics tools and cookies.

1.3 Information from Third Parties

We may receive information from payment processors, referral partners, or, where you consent, from linked accounts such as Google Voice or WhatsApp Business used to communicate with you.

2. How We Use Your Information

• To schedule, confirm, and perform concierge, charging, and fueling visits.
• To communicate with you about appointments, membership status, and referral rewards.
• To process payments and maintain accurate billing records.
• To improve our Services, Site, and customer experience.
• To comply with legal, tax, and insurance obligations.
• To send you offers or updates, where you have opted in; you may opt out at any time.

3. How We Share Information

We do not sell your personal information. We share information only as follows:

• With payment processors, to complete transactions.
• With insurance providers, in connection with a claim involving your vehicle or our service.
• With service providers who help us operate the Business (e.g., scheduling or communications tools), under confidentiality obligations.
• When required by law, subpoena, or to protect the rights, safety, or property of Taurion, our clients, or others.
• With your consent, or as part of a business transfer such as a merger or sale of assets.

4. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to client and vehicle data to authorized personnel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain client and service records for as long as reasonably necessary to provide the Services, maintain accurate business and tax records, and comply with legal obligations, after which the information is securely deleted or anonymized.

6. Your Choices and Rights

• You may request access to, correction of, or deletion of your personal information by contacting us at the details below.
• You may opt out of promotional texts, calls, or emails at any time.
• You may decline to provide certain information, though this may limit our ability to perform the Services.

If you are a resident of a state with specific privacy rights (such as California), you may have additional rights under applicable law; contact us to make a request.

7. Cookies and Tracking

The Site may use cookies or similar technologies to remember your preferences and understand how visitors use the Site. You can disable cookies through your browser settings, though some Site features may not function properly as a result.

8. Children's Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Material changes will be posted on the Site.

10. Contact Us